What should clients know about refunds and discounts?

Clear policies on refunds and discounts are crucial in any coaching or business relationship. Clients should be fully informed about the terms under which they can request a refund or qualify for a discount. This transparency fosters trust and understanding, as it sets expectations from the beginning. When clients know exactly what to expect, including any conditions that may apply, it can enhance their overall experience and satisfaction.

In the context of health coaching, having a defined refund and discount policy allows clients to make informed decisions before engaging services, ensuring that they know the financial implications and any potential risks involved. This approach not only supports accountability but also empowers clients to take ownership of their choices.